Conferred with customers by telephone or in person to provide information about products or services, take or enter information, and/or obtained details of complaints.
Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.
Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Interviewed customers to obtain information needed for opening and/or updating claims.
Writing feature articles for the site
Checking the correctness of data on offices in the states Georgia, Ohio, Pennsylvania, Kentucky, Illinois, Missouri
Responding to user comments and helping users find the right office,
Preparing infographics for the site